At a glance
We use the information you share to manage your account, support your requests and operate Tifam. You can manage optional consent and ask us to access, correct or delete your information.
About this policy
This policy explains how Tifam handles personal information when you use our customer website, account features, location services and support. The information we process depends on the features you use and what you choose to share with us.
Our WhatsApp Privacy Policy explains how we handle conversations and messages sent through WhatsApp. You can contact Tifam at tifamtiffinandpg@gmail.com about either policy.
Information we collect
- Account details: your name, phone number, email address if provided, verification status and account activity.
- Addresses and location: recipient details, saved addresses, delivery instructions, locations you search for and map coordinates you choose to share. Device location is used when you allow access through your browser or device.
- Preferences: food preferences, allergens or preparation notes you provide, notification choices and consent records. Please only share information needed for your request.
- Communications: your questions, support correspondence and any messages, files or other information you send us.
- Technical information: device and session identifiers, browser information, page-performance measurements, security events and error records needed to operate and protect the service.
How we use information
We use information to create and manage your account, verify sign-in, save the details you provide, check delivery availability, respond to support requests and provide the features you select.
We also use relevant records to investigate errors, prevent misuse, protect accounts, manage consent and handle privacy requests. Marketing messages depend on the applicable communication preferences and consent; account verification and service communications serve separate purposes.
Sharing and service providers
Information may be accessed by authorized Tifam personnel who need it for support or service operations, and by providers that help us host, secure and deliver the service. Relevant information may also be disclosed when needed to respond to a lawful request, protect rights or investigate misuse.
Meta and WhatsApp process information involved in WhatsApp messaging. Google Maps and Places support map display, address search and location selection. Their services are also subject to their own privacy notices: WhatsApp Privacy Policy and Google Privacy Policy. Providers may process information in countries other than where you live.
Browser storage and your choices
Tifam uses account-session cookies and browser storage, including a generated device identifier, to support sign-in and device recognition. Clearing or blocking this storage may sign you out or affect account features. Your browser and device settings control location permission.
In your Tifam customer account, open Preferences to manage available notification choices. Open Privacy to review and grant or revoke optional consent. You can also contact us by email for help with these choices.
Security and retention
We use safeguards such as access controls, encryption of stored account identifiers and message content, and redaction of sensitive information from operational records. No system can guarantee absolute security.
We retain information for the purposes described here, including account administration, support, security and necessary record keeping. Retention depends on the type of information, its purpose and applicable obligations. Some records may need to be kept after a deletion request to meet legal requirements, resolve disputes or preserve records subject to a legal hold.
Access, correction and deletion
You can update available profile and address details in your customer account. To request a copy of your information or account deletion, open the account's Privacy tab and choose Request my data or Request deletion.
You can also email tifamtiffinandpg@gmail.com with the subject “Tifam privacy request”. Tell us whether you want access, correction or deletion and provide the phone number or email associated with your Tifam account. Do not send passwords, sign-in codes or payment credentials.
We may need to verify your identity before acting. Requests are reviewed by Tifam; submitting one does not immediately delete every record. Eligible information is deleted or anonymized, while records needed for applicable legal, security or record-keeping purposes may be retained. We will respond through your request or email with any verification steps and the outcome.
Policy updates and contact
We may update this policy as our services and information practices change. The date at the top identifies the latest version. Where additional notice or consent is required, we will provide it through an appropriate channel.
For questions, concerns or help exercising a privacy choice, email Tifam at tifamtiffinandpg@gmail.com.